Help & FAQ

Shipping costs vary depending on the country.
You can find information on our shipping costs and a list by country here:

• Shipping costs by country
• Shipping cost table by country

Your satisfaction is important to us!
In order to be able to offer good prices in the future, it is important to avoid returns.
Fewer returns also protect our environment. You bear the direct costs for the return.

You can find more information here: Cancellation policy & cancellation form

Immediately after you place an order, a confirmation e-mail will be sent to you.

If you have not received an order confirmation, please check your spam folder.
Otherwise, please send us an e-mail to: hallo@sindibaba.com.

Please contact us as soon as possible.
If your goods have already been packed and the package has been labeled, changes are usually no longer possible.
It is therefore important that you contact us as soon as possible.

• All items displayed are in stock and can be shipped immediately.
  Sold out items are not displayed.

• As soon as your parcel is dispatched, you will receive a shipping confirmation by email.
  This will contain the shipment number, the name of the shipping company and a link to track your shipment.
• You can also track the status of your order and the whereabouts of your parcel here: Shipment tracking using order data

Absolutely!
At SindiBaba, we take the safety of your child very seriously.
It goes without saying that all our toys meet the minimum legal requirements for toys and are therefore CE marked.
This marking confirms that our products are manufactured in accordance with the European Directive 2009/48/EC on the safety of toys.

This directive ensures that each of our toys undergoes rigorous safety testing and complies with all relevant European safety regulations.
We are committed to ensuring that every piece we offer is not only aesthetically pleasing and entertaining, but also meets the highest safety standards.
Your trust in our products is important to us, and we pride ourselves on creating safe and beautiful toys that both children and parents love.

Absolutely!
At SindiBaba, it is very important to us to personalize your items.
You can buy baby carriage chains and pacifier chains from us, which we are happy to personalize according to your wishes.
Imagine how cute it looks when your baby’s name is engraved on small wooden cubes and integrated into the chain!
You can easily book this special service on the product page of the item you would like to personalize.

Customizable items at SindiBaba:

• Baby carriage chains
• Pacifier chains

Would you like to add even more value to your order?
We offer you the option of having your goods lovingly gift-wrapped or adding a personal greetings card.
You can also find these options on the product page, directly above the shopping cart button.

Discover more about our personalized baby toys and gifts here.
We look forward to adding a personal touch to your gift!

Yes, that is very possible!

We sell our collections through a network of specialist retailers.
Use the retailer search function on our website to find a store with Sindibaba products near you.

Please note, however, that most retailers do not offer our entire range.

The care instructions for your SindiBaba item can be found on the product packaging.

The care information for your Sindibaba item can be found in the care instructions in the“Notes & care” tab.

Sindibaba soft toys are quality products that have been carefully processed and tested to give their owners long-term pleasure.
With the right care, the soft toy will enjoy a long life.

GOOD TO KNOW:

Care instructions for machine-safe items

As a general rule, machine-washable Sindibaba stuffed animals should be cleaned in the same way as you would clean a delicate down jacket:

1. First remove all wooden and metal parts (e.g. fastening clips) and put your Sindibaba item in a laundry net or pillowcase.
2. If possible, wash the soft toy alone or make sure that there are no other items with sharp objects, open zippers or Velcro fasteners in the drum.
3. Use a gentle mild detergent.
   Very important: Do not use fabric softener!
4. Set the machine to a delicate cycle (or wool cycle) and 30° C.
   Do not use the spin cycle at all, and if you do, select a maximum of 400 revolutions per minute.
5. Then leave the item to dry at normal room temperature.
   Very important: Do not wring out the soft toy or put it in the dryer!

Care instructions for Sindibaba items with wool filling

Sindibaba articles with wool filling may only be washed by hand.

1. Rub your Sindibaba stuffed animal with the foam of a mild detergent and wash it with clear water.
2. Then leave your Sindibaba item to dry out at normal room temperature.

Shipping costs vary depending on the country.
Shipping is free of charge for orders over €40.

Information on our shipping costs and a list by country can be found here:

• Shipping costs by country
• Shipping cost table by country

Your satisfaction is important to us!
In order to be able to offer good prices in the future, it is important to avoid returns.
Fewer returns also protect our environment. You bear the direct costs for the return.

You can find more information here: Cancellation policy & cancellation form

• As soon as your parcel is dispatched, you will receive a shipping confirmation by email.
  This will contain the shipment number, the name of the shipping company and a link to track your shipment.
• You can also track the status of your order and the whereabouts of your parcel here: Shipment tracking using order data

Yes!
During the purchase process, you have the option of entering a different delivery address in addition to your billing address.

If you order as a guest:

In the last step before completing the order, check the box “Send delivery to a different address?” at the bottom of the form with the invoice details when completing the checkout.
A new form will then open in which you can enter the details of the different delivery address.

If you order as a registered customer:

In the last step before completing the order, check the box “Send delivery to another address?” at the bottom of the form with the invoice details when completing the checkout.
A new form will then open, which is already pre-filled with the details of your delivery address.

If you would like to deliver your order to a different address, you can simply overwrite the pre-filled data.
Or you can go to the dashboard of your customer account.
There you can enter a different delivery address in the “Address” tab, which will then be used to pre-fill the delivery address form in future.

Yes, delivery to a Packstation is possible.

We ship to the German-speaking countries of Germany, Austria and Switzerland.

For shipping to other countries, please visit our English-language website.

Please contact us as soon as possible.
If your goods have already been packed and the package has been labeled, changes are usually no longer possible.
It is therefore important that you contact us as soon as possible.

Delivery times from handover to our shipping service providers are usually 1 to 2 working days within Germany – deliveries to Austria and Switzerland take 2 working days longer.
If you have not received your parcel within this period, please get in touch with us: 👉 Contact.

You will receive a shipping confirmation email with a tracking link that you can use to track the parcel.

Delivery is usually
by DHL or Deutsche Post to your selected delivery address, a Packstation or a parcel store near you.
The choice of shipping provider depends on the time of the order and the size/weight of the goods.

When shipping to Switzerland or Austria, delivery is usually carried out by Post CH AG (brand name: Die Post) or by Österreichische Post AG (in short: die Post).

Your satisfaction is important to us!
In order to be able to offer good prices in the future, it is important to avoid returns.
Fewer returns also protect our environment. You bear the direct costs for the return.

You can find more information here: Cancellation policy & cancellation form

Please send the return to:

Augasta GmbH
Loebstr.
15
54292 Trier
Germany

The refund will always be made to the payment method you selected when ordering.
The credit note will be issued within 14 days (PayPal: within 3 days; SOFORT and credit card: within 10 days; bank transfer: within 14 days) after we have received your package.

If you have paid for your order by bank transfer, we need an IBAN and the name of the account holder to whom the refund should be made.

Of course you have the right to cancel your contract and return the goods.
You can find more information under Cancellation.

Shipping costs vary depending on the country.
You can find information on our shipping costs and a list by country here:

• Shipping costs by country
• Shipping cost table by country

Immediately after you place an order, a confirmation e-mail will be sent to you.

If you have not received an order confirmation, please check your spam folder.
Otherwise, please send us an e-mail to: hallo@sindibaba.com.

• All items displayed are in stock and can be shipped immediately.
  Sold out items are not displayed.

Please contact us as soon as possible.
If your goods have already been packed and the package has been labeled, changes are usually no longer possible.
It is therefore important that you contact us as soon as possible.

Please contact us as soon as possible.
If your goods have already been packed and the package has been labeled, changes are usually no longer possible.
It is therefore important that you contact us as soon as possible.

We offer a range of flexible payment methods.
You can find a list under Payment & Shipping.

After completing the order, the store system will provide you with the information required for a bank transfer.
You will also receive an order confirmation from us with the invoice amount to be transferred and our bank details (IBAN + BIC).
To ensure fast processing, please enter the order number or invoice number as the reason for payment.
Once the total amount has been credited to our account, the goods will be dispatched as quickly as possible.
For more information, please follow the link to the payment methods.

You will find our bank details in the order confirmation.
However, if you have completed the purchase on account, you will receive a separate e-mail from PayPal with the bank details.
In the case of an invoice purchase, please do not transfer the money to us but to PayPal.

The payment provider Klarna writes the following:

We will send you your invoice by post or email as soon as the retailer ships your order.
However, you can view the invoice at any time in the Klarna app.

Good to know: We always send your invoices and payment information to the e-mail address you provided when you placed your order.

So first wait for the e-mail with the invoice and payment information.
The payment information also describes where you can transfer the money.

A few days may pass before Klarna receives the email with the payment instruction, as Klarna wants to make sure that you have already received the goods before you receive the invoice from Klarna.

You can find more information on this topic here:
I have not received an invoice.

Please get in touch with us: 👉 Contact.

We will of course send you the correct item as quickly as possible.

Please get in touch with us: 👉 Contact.

We will of course send you an intact replacement product as quickly as possible.

We are very sorry to hear that you are having a problem with one of our products.
We want to make sure you are completely satisfied and find a solution quickly.

• Purchased from SindiBaba:
  If you purchased the product directly from our online store, we will of course be happy to help you.
  You have the right to return the damaged product and receive a replacement.
  Please contact us directly so that we can organize the return of the defective product and the delivery of a replacement product for you: 👉 Contact.
• Purchased from another retailer:
  If you have purchased your SindiBaba product from another retailer, please contact the relevant retailer to discuss how to proceed.
  Most retailers are very accommodating and will also help you quickly and efficiently.

We are sorry for the inconvenience and are at your side to resolve the problem as quickly as possible.
Your trust in our products and your satisfaction are extremely important to us.

Of course you have the right to cancel your contract and return the goods.
You can find more information under Cancellation.

Of course you have the right to cancel your contract and return the goods.
You can find more information under Cancellation.

If your package arrives damaged and/or goods are missing, please contact our customer service immediately: 👉 Contact.

We’re sorry to hear that you haven’t received your package yet!
Here are a few steps you can take:

• Ask: Sometimes roommates or neighbors accept parcels without leaving a notification.
  So please check with them to be on the safe side.
• Wait and see: Give the parcel another one or two days.
  It often happens that parcels are reported as delivered shortly before they actually arrive.
• Contact us: If the package still hasn’t arrived after a few days, please don’t hesitate to get in touch with us.
  You can reach us via our contact section, where we will be happy to help you.

We understand how important it is that you receive your orders on time, especially when it comes to beautiful toys for your baby.
We’re here to help and make sure your shopping experience is as smooth and enjoyable as possible.

No!
Setting up a customer account is voluntary.
You can also order as a guest.

However, a customer account offers you many advantages.
It’s best to open one right here! It’s child’s play and you’ll have it done in no time.
And please don’t worry – we will treat all your data as strictly confidential.

Yes!
You can also order as a guest.

Setting up a customer account is voluntary.
However, it comes with many advantages associated with it.

A customer account offers you many advantages:

• Ordering is easy and convenient because you don’t have to enter your personal details repeatedly.
• You always have a detailed overview of your current and previous orders.
• Your returns will also be listed.
• You can track the status of your current order – including the shipment tracking of your goods.
• If your personal data changes, you can adjust it quickly and easily.
• As a registered customer, you can quickly and easily add your favorite products to your wish list.
• If you are also registered for our bonus points program, you can view your bonus points.

Why not open your customer account now!
Click here to registration.
And please don’t worry – we will treat all your data as strictly confidential.
Because data protection is our top priority!

Once you have set up your customer account, you can access it at any time via the link at the top right of the shopping cart.

Nothing could be easier!
Just enter here your contact details and a password of your choice and you’re registered.
From now on, you will always log in with your e-mail address and password.

To log in to your customer account you only need to enter your e-mail address and the password you set when you registered.

If you do not yet have a customer account, you can register here set one up here.

That’s no problem at all!
Click on the customer account login simply click on“Forgot your password?” and another window will open in which we will ask you to enter an e-mail address.
We will then immediately send you an e-mail to this address with a link to change your password.

Simply log in to your customer account to change your personal data.

Our customer service with changing your data.

You can read the following information from your customer account:

• A historical list of your current and past orders.
• Direct access to the convenient creation of return slips.
• Your saved billing and delivery addresses.
• Your saved payment methods.
• Your personal details.
• Your personal wish list for desired items.
• Your personal waiting list for items that are currently out of stock.
• Your collected loyalty points.

Absolutely!
At SindiBaba, it is very important to us to personalize your items.
You can buy baby carriage chains and pacifier chains from us, which we are happy to personalize according to your wishes.
Imagine how cute it looks when your baby’s name is engraved on small wooden cubes and integrated into the chain!
You can easily book this special service on the product page of the item you would like to personalize.

Customizable items at SindiBaba:

• Baby carriage chains
• Pacifier chains

Would you like to add even more value to your order?
We offer you the option of having your goods lovingly gift-wrapped or adding a personal greetings card.
You can also find these options on the product page, directly above the shopping cart button.

Discover more about our personalized baby toys and gifts here.
We look forward to adding a personal touch to your gift!

We understand how important it is that every detail is perfect for your baby.
However, at SindiBaba, all of our products are fixed in their design and are delivered exactly as they appear in the first product photo.
This allows us to guarantee the quality and safety of each item.

Although we cannot make any adjustments to color and motif, we offer a variety of options with more than 40 different colors and motifs.
We are confident that you will find something that suits your taste and your baby’s needs among our carefully selected designs.

To make your gift even more personal, we offer you the option of adding names with wooden letters to the trolley chain.
You can also choose from various fastening elements, add a greeting card and have your item lovingly gift-wrapped.

At SindiBaba, every piece is made with attention to detail to bring joy and beauty to your everyday life with baby.
We invite you to discover the perfect combination for your needs.

Thank you for your interest in our lovingly designed soft toys!
We understand that every child and every family has unique needs.
However, our soft toys are designed so that the integrated rattles are an integral part of the toy.
If the product data sheet states that the toy contains a rattle, then this is permanently incorporated and cannot be removed.

The rattles are carefully selected to provide gentle and pleasant acoustic stimulation that is both entertaining and beneficial for the development of your baby’s hearing.
We hope that you will find one of our different designs that will bring your baby joy and invite lots of cuddly moments!

Absolutely!
At SindiBaba, we take the safety of your child very seriously.
It goes without saying that all our toys meet the minimum legal requirements for toys and are therefore CE marked.
This marking confirms that our products are manufactured in accordance with the European Directive 2009/48/EC on the safety of toys.

This directive ensures that each of our toys undergoes rigorous safety testing and complies with all relevant European safety regulations.
We are committed to ensuring that every piece we offer is not only aesthetically pleasing and entertaining, but also meets the highest safety standards.
Your trust in our products is important to us, and we pride ourselves on creating safe and beautiful toys that both children and parents love.

Yes, of course all our products meet the strict requirements of the EU directives, in particular the Toy Safety Directive 2009/48/EC.
This directive is crucial for safety, as it assesses potential hazards taking into account typical use by children and their behavior and helps to prevent accidents.

To ensure the safety and quality of our toys, we adhere strictly to the following standards:

• DIN EN 71-1: Mechanical and physical properties
• DIN EN 71-2: Flammability
• DIN EN 71-3: Migration of certain elements
• DIN EN 71-9: Organic chemical compounds
• REACH (Registration, Evaluationand Authorizationof Chemicals): This EU regulation governs the handling of chemicals in order to protect people and the environment.

We also work with renowned testing laboratories such as SGS, Eurofins and Intertek to guarantee compliance with these standards.
The conformity of our toys with EU safety requirements is documented by the CE mark* on our products.

So you can be confident that SindiBaba toys are not only lovingly designed, but also comprehensively tested and meet the highest safety standards.
Give our products to your child with the knowledge that their safety and health are paramount.

*: N.B.: It is important to understand that the CE mark is not a seal of quality, but a mark of conformity that confirms compliance with legal requirements.
For more information on the CE mark and what it means, see our article: Seal of approval for children’s toys.

Absolutely, we understand your concerns about safety and can reassure you: Our fastening elements are safe!
They are currently the only products in our range that are made entirely from plastic, and we use polypropylene (PP) for this.
This plastic is mainly used in the food industry as it is particularly low in harmful substances and is also easy to recycle.

We attach great importance to ensuring that our toys are not only beautiful to look at, but also sustainable and safe for your child.
When manufacturing our products, we primarily use natural and renewable materials such as wood, paper, cotton and bamboo.
These materials are not only environmentally friendly, but also completely biodegradable.

We largely refrain from using plastics unless legal regulations or necessary safety aspects require their use.
So you can be sure that all our products are free from harmful substances and create a safe environment for your child.

Would you like to find out more about the exact composition of our toys?
Each product page contains detailed information on the materials used in the“Technical details” section.
This way you can ensure that every toy you choose meets the highest standards and is perfect for your baby.
At SindiBaba, we are proud that our toys not only bring joy, but also protect the health and future of our children.

You can find out more about “Becoming a business customer / retailer” here: Become a retail partner

If the above applies to you and you are interested in working with us, please complete the form to register as a specialist dealer form.

You can tell whether you are registered in the B2B merchant portal, for example, by the word“WHOLESALE” in the subtitle of the SindiBaba logo at the top left of the website header.

You can find a summary of other differences between B2B and B2C stores here: Differences between B2B and B2C stores

Product category pages (catalog) and product pages

The retailer prices displayed on the category and product pages are exclusive of VAT for all retailers.

Shopping cart and checkout

In the shopping cart and at the checkout, the retailer prices for retailers from Germany are displayed including VAT.

For dealers from abroad (e.g. Austria, Switzerland, Luxembourg), the dealer prices displayed are always exclusive of VAT.

We offer a price reduction (discount) for advance payment.
The amount of the discount depends on the selected payment method.
You can find out more here:
Payment information: Cash discount.

Note:
The SEPA direct debit payment method is associated with the lowest additional costs for us.
The other prepayment payment methods offered incur higher additional costs for us.
For this reason, we grant the highest discount if you select the SEPA direct debit payment method.

The main differences between the two online stores are summarized here: Differences between B2B and B2C stores.

Yes, that is very possible!

We sell our collections through a network of specialist retailers.
Use the retailer search function on our website to find a store with Sindibaba products near you.

Please note, however, that most retailers do not offer our entire range.

SINDIBABA’s head office is located in Trier.
There is no sale there.

You can find the nearest store near you here: Dealer Locator

The dimensions (length, height, width) and weight of the item as well as many other details can be found on the corresponding product page under “Technical details“.

Please note:
The actual dimensions of handmade items (e.g. all crocheted animals) may differ slightly from the stated values.
This is not a quality criterion.

The care instructions for your SindiBaba item can be found on the product packaging.

The care information for your Sindibaba item can be found in the care instructions in the“Notes & care” tab.

Sindibaba soft toys are quality products that have been carefully processed and tested to give their owners long-term pleasure.
With the right care, the soft toy will enjoy a long life.

GOOD TO KNOW:

Care instructions for machine-safe items

As a general rule, machine-washable Sindibaba stuffed animals should be cleaned in the same way as you would clean a delicate down jacket:

1. First remove all wooden and metal parts (e.g. fastening clips) and put your Sindibaba item in a laundry net or pillowcase.
2. If possible, wash the soft toy alone or make sure that there are no other items with sharp objects, open zippers or Velcro fasteners in the drum.
3. Use a gentle mild detergent.
   Very important: Do not use fabric softener!
4. Set the machine to a delicate cycle (or wool cycle) and 30° C.
   Do not use the spin cycle at all, and if you do, select a maximum of 400 revolutions per minute.
5. Then leave the item to dry at normal room temperature.
   Very important: Do not wring out the soft toy or put it in the dryer!

Care instructions for Sindibaba items with wool filling

Sindibaba articles with wool filling may only be washed by hand.

1. Rub your Sindibaba stuffed animal with the foam of a mild detergent and wash it with clear water.
2. Then leave your Sindibaba item to dry out at normal room temperature.